Shipping Policy

Effective date: 19 September 2026

This Shipping Policy applies to products purchased through the Dream Adventure Motorcycles online store.

Dream Adventure Motorcycles is operated by Dream Adventure Motorcycles Pty Ltd (ABN 95 650 077 400), trading as Dream Adventure Motorcycles ("Dream Adventure Motorcycles", "we", "us" or "our").

We deliver products throughout Australia using our own distribution arrangements and third party suppliers, distributors and fulfilment partners.

1. Shipping Rates

Our standard shipping rates are:

Bulky products include oversized, heavy or specially handled items and will be identified on the relevant product page or during checkout.

Bulky products are excluded from free shipping offers, even where the total order value exceeds $199.

Where an order contains both standard and bulky products, separate shipping charges may apply and will be displayed at checkout.

2. Where We Deliver

We currently ship within Australia only.

Delivery availability may vary depending on:

• the product

• delivery address

• product size or weight

• courier coverage

• supplier or distributor requirements.

Some bulky products cannot be delivered to PO Boxes or Parcel Lockers. Where this applies, you must provide a suitable street address.

If we are unable to deliver a particular product to your nominated address, we will contact you to discuss the available options.

3. Dispatch and Delivery Timeframes

We aim for orders to be dispatched within 1–2 business days after the order has been confirmed and payment has been received.

Estimated delivery times for standard, non-bulky products are generally:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote areas: 5–10 business days.

These delivery periods are estimates and generally commence once the order has been dispatched.

Business days exclude weekends and public holidays.

Delivery may take longer during:

• public holiday periods

• major sales or promotional periods

• periods of unusually high demand

• severe weather or transport disruptions

• supplier or courier delays

• regional or remote deliveries.

Where a product has a different expected dispatch or delivery timeframe, this may be displayed on the product page or communicated to you separately.

4. Supplier Direct and Dropship Orders

Some products available through the Dream Adventure Motorcycles website are supplied or dispatched directly by our Australian suppliers, distributors or fulfilment partners.

This means your order may be shipped directly from a supplier's warehouse rather than from the Dream Adventure Motorcycles workshop.

Where an order contains products supplied from different locations:

• products may arrive in separate deliveries

• you may receive more than one tracking number

• individual items may arrive on different days.

Supplier fulfilled orders remain purchases from Dream Adventure Motorcycles. If you experience a problem with delivery, please contact us rather than the supplier unless we specifically direct you otherwise.

Stock availability and dispatch times for supplier fulfilled products are dependent on information provided to us by our suppliers. While we take reasonable steps to keep this information current, supplier stock levels can change quickly.

If an ordered product becomes unavailable or is subject to a material delay, we will contact you as soon as reasonably practicable to discuss the available options.

These may include:

• waiting for the product to become available

• selecting an alternative product with your agreement

• cancelling the affected product and receiving a refund.

We will not substitute a materially different product without your approval.

5. Bulky Products

Bulky products are products that require additional freight or special handling because of their size, weight or dimensions.

Bulky products incur a $50 shipping fee and are excluded from standard free shipping offers.

Some remote or difficult to service locations may require an additional freight quotation for unusually large or heavy items. Where additional freight is required beyond the amount displayed at checkout, we will contact you before dispatch and you will have the option to approve the additional charge or cancel the affected product for a refund.

Bulky products generally require a street address and may not be deliverable to PO Boxes or Parcel Lockers.

6. Shipping Carriers

Orders may be delivered using carriers including:

• Australia Post

• Team Global Express

• CouriersPlease

• other reputable freight or courier providers used by Dream Adventure Motorcycles or our suppliers and fulfilment partners.

The carrier used for a particular order will depend on factors including the delivery location, product size and weight, and where the product is being dispatched from.

We cannot guarantee that a particular carrier will be used.

7. Tracking Your Order

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

For orders shipped in multiple parcels, you may receive separate tracking information for each shipment.

Tracking information may take a short period to become active after the carrier receives the shipment.

If you have not received tracking information within 3 business days of placing your order, and no longer dispatch period has been communicated to you, please contact us.

8. Delivery and Authority to Leave

Depending on the carrier and type of product, a signature may be required when your order is delivered.

Some carriers may offer an authority to leave option.

If you provide authority for a carrier to leave a parcel without obtaining a signature, the carrier's relevant delivery conditions may apply.

Please ensure that the delivery address you provide is complete, accurate and suitable for receiving the products ordered.

9. Incorrect Delivery Addresses

Please check your delivery details carefully before submitting your order.

If you notice an error in your delivery address, contact us as soon as possible.

We cannot guarantee that a delivery address can be changed once an order has entered fulfilment or been dispatched.

Where an order is returned to us or one of our suppliers because:

• an incorrect or incomplete delivery address was provided

• delivery could not reasonably be completed

• the parcel was not collected within the carrier's required timeframe,

reasonable redelivery charges may apply.

We will contact you before arranging redelivery where an additional payment is required.

10. Delivery Delays

Delivery timeframes displayed on our website or provided following an order are estimates unless we expressly agree to a particular delivery date.

Occasionally an order may be delayed because of circumstances outside our reasonable control, including:

• courier or freight delays

• supplier delays

• unexpected stock shortages

• weather events

• transport disruptions

• peak trading periods.

If we become aware of a material delay affecting your order, we will take reasonable steps to notify you.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate the delivery with the relevant carrier or supplier.

Where we are unable to supply an order within the agreed timeframe or, where no timeframe has been agreed, within a reasonable time, we will provide the refund, replacement or other outcome you are entitled to under the Australian Consumer Law.

11. Lost or Missing Deliveries

If tracking shows that your order has not been delivered within the expected timeframe, please contact us.

We will investigate the delivery with the relevant carrier, supplier or fulfilment partner.

Dream Adventure Motorcycles is responsible for assisting with delivery issues relating to products purchased from us. Customers are not expected to resolve a missing delivery directly with our supplier.

If an order is confirmed as lost or cannot be delivered, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and your rights under the Australian Consumer Law.

12. Products Damaged in Transit

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

• your order number

• a description of the damage

• photographs of the product

• photographs of the packaging

• any other information reasonably required to assess the issue.

Please retain the product and packaging while we investigate the matter unless we advise otherwise.

Where a product has been damaged in transit or otherwise does not meet the consumer guarantees under the Australian Consumer Law, we will provide the repair, replacement, refund or other outcome you are entitled to.

13. Click & Collect

Where Click & Collect is offered for a particular order, you will be notified when your order is ready for collection.

Please do not attend the workshop to collect an online order until you have received confirmation that it is ready.

Supplier fulfilled products may not be available for collection from our workshop unless this option is specifically offered during checkout or confirmed by us.

14. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any right available to you under the Australian Consumer Law or any other right that cannot lawfully be excluded.

Products purchased online from Dream Adventure Motorcycles must be supplied within any agreed timeframe or otherwise within a reasonable time.

If we are unable to supply an order, or if a delivery problem cannot reasonably be resolved, you may be entitled to a refund, replacement or another outcome under the Australian Consumer Law depending on the circumstances.

15. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• shipping rates

• courier arrangements

• supplier or fulfilment arrangements

• delivery areas

• our ecommerce operations

• applicable legal requirements.

Changes will apply to orders placed after the updated Shipping Policy takes effect.

The shipping terms applicable to an existing order will not be retrospectively changed after the order has been placed.

16. Contact Us

If you have a question about shipping or need assistance with an order, please contact:

Dream Adventure Motorcycles Pty Ltd

Address: Unit 6/9 Hayden Court, Myaree WA 6154
Phone: 0410 684 832
Email: dreamadventuremoto@gmail.com
Website: dreamadvmoto.com.au