Privacy Policy

Effective date: 12 September 2026

Dream Adventure Motorcycles Pty Ltd (ABN 95 650 077 400), trading as Dream Adventure Motorcycles ("Dream Adventure Motorcycles", "we", "us" or "our"), respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, purchase products from our online store, create an account, book or enquire about workshop services, communicate with us or otherwise interact with our business.

We handle personal information in accordance with Australian laws that apply to our business and the privacy practices described in this Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

  • your name

  • email address

  • telephone number

  • billing and delivery address

  • customer account and login information

  • order history and purchase details

  • payment and transaction information

  • workshop booking and service information

  • motorcycle information such as make, model, year, registration, VIN or product fitment information where relevant

  • warranty, return and product support information

  • communications, enquiries and correspondence with us

  • reviews, feedback or other information you choose to provide

  • marketing and communication preferences

  • IP address and network information

  • browser type, device type and device identifiers

  • information about how you navigate and interact with our website

  • pages and products viewed

  • cart and checkout activity

  • referral and advertising information

  • cookie, analytics and tracking information.

Where payment card information is required to complete a transaction, it is processed through Shopify and/or the relevant payment provider. We do not ordinarily receive or store your complete payment card details.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

  • place an order through our online store

  • create or manage a customer account

  • book or enquire about motorcycle servicing, repairs or other workshop services

  • provide details about your motorcycle

  • use product search, vehicle compatibility or fitment functionality

  • complete a form on our website

  • contact us by telephone, email, social media or in person

  • subscribe to marketing communications

  • enter a competition, promotion or survey

  • submit a review or provide feedback

  • request a return, refund, warranty claim or other customer support

  • otherwise interact with Dream Adventure Motorcycles.

We also collect certain information automatically when you browse or interact with our website through technologies such as cookies, pixels, analytics tools and similar technologies.

We may receive personal information from third parties that assist us with ecommerce, payments, product fulfilment, delivery, website analytics, advertising and other business services.

3. How We Use Personal Information

We may use personal information to:

  • process and fulfil online orders

  • arrange delivery, collection or product fulfilment

  • provide motorcycle servicing, repairs and workshop services

  • manage workshop bookings and service histories

  • identify products or parts that may be suitable for your motorcycle

  • respond to enquiries and provide customer support

  • communicate with you about an order, booking, repair or service

  • create and administer customer accounts

  • process payments, refunds and returns

  • manage warranties and product support

  • maintain business, accounting and taxation records

  • operate, maintain and improve our website

  • understand how customers use our website

  • personalise aspects of the customer experience

  • measure website, marketing and advertising performance

  • advertise our products and services

  • detect and prevent fraud, misuse and security incidents

  • protect our website, customers and business systems

  • comply with applicable legal and regulatory requirements

  • send marketing communications where permitted.

We aim to limit the collection and use of personal information to information reasonably required for our business activities and the purposes described in this Policy.

4. Shopify and Ecommerce Services

Our online store is powered by Shopify.

Shopify provides the ecommerce platform and related technology that enables us to operate our online store, including website hosting, checkout, customer accounts, order processing and security functionality.

When you browse our website, create an account, place an order or otherwise interact with our online store, Shopify may process personal information on our behalf in connection with providing these services.

Certain Shopify services, including services such as Shop or Shop Pay where enabled or selected by you, may also process information in accordance with Shopify's own privacy practices and terms.

5. Payments

Payments through our website are processed using payment services made available through Shopify and/or other authorised payment providers.

Payment providers may collect and process information required to:

  • authorise and complete transactions

  • verify identity where required

  • prevent fraud

  • process refunds

  • meet their own legal and regulatory obligations.

The handling of information by a payment provider may also be governed by that provider's own privacy policy and terms.

6. Suppliers, Dropshipping and Order Fulfilment

Some products available through our website may be supplied, fulfilled or dispatched directly by third party suppliers, distributors or fulfilment partners.

Where reasonably necessary to fulfil an order, we may provide these parties with information including:

  • your name

  • delivery address

  • telephone number

  • email address

  • products ordered

  • order details

  • delivery instructions

  • other information reasonably required to process and deliver your order.

We only disclose information that is reasonably necessary for the relevant supplier, distributor, fulfilment partner or delivery provider to perform its role.

7. Cookies, Meta Pixel, Google Analytics and Tracking Technologies

Our website uses cookies, pixels and similar technologies to operate the website, understand how visitors use it, measure performance and support our marketing activities.

These technologies may collect information such as:

  • IP address and network information

  • browser and device information

  • pages visited

  • products viewed

  • searches performed

  • links or buttons selected

  • cart and checkout activity

  • referral source

  • advertising interactions

  • session and website usage information.

Google Analytics 4

We use Google Analytics 4 (GA4) to help us understand how visitors find and use our website.

Google Analytics may collect information about your device, browser and interactions with our website to provide us with aggregated and other analytics information about website traffic, user behaviour and website performance.

We use this information to understand how our website is being used and to improve our website, products, services and marketing.

Meta Pixel

We use the Meta Pixel, provided by Meta, to help measure the performance of our advertising and understand how people interact with our website after seeing or interacting with advertising on Meta platforms such as Facebook and Instagram.

Depending on how the Pixel is configured and how you interact with our website, information transmitted to Meta may include information about:

  • pages or products viewed

  • website visits

  • cart activity

  • purchases or other conversion events

  • device and browser information

  • network information

  • referral or advertising information.

Meta may be able to associate information received through the Meta Pixel with information it already holds about users of its services.

We may use information generated through the Meta Pixel to measure advertising effectiveness, understand customer journeys, build advertising audiences and deliver or measure relevant advertising.

Managing Tracking Technologies

Some cookies and technologies are necessary for the operation, security and functionality of the website. Others support analytics, personalisation or advertising.

You may be able to manage certain tracking technologies through:

  • your browser settings

  • privacy or cookie preference tools made available on our website

  • privacy and advertising settings offered by the relevant third party platform.

Restricting cookies or tracking technologies may affect certain website functionality.

8. Marketing Communications

Where you have subscribed, provided consent or where otherwise permitted by law, we may send you communications about:

  • products and new arrivals

  • sales and promotions

  • workshop services

  • motorcycle related information

  • events

  • special offers

  • Dream Adventure Motorcycles news.

Our commercial electronic communications are sent in accordance with applicable Australian spam laws.

You may unsubscribe from marketing emails at any time by using the unsubscribe facility included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary service or transactional communications relating to an order, payment, booking, repair, warranty, account or existing customer relationship.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our business, including to:

  • Shopify and ecommerce technology providers

  • payment providers

  • product suppliers and distributors

  • dropshipping and fulfilment partners

  • courier, freight and postal providers

  • website, cloud hosting and IT providers

  • Google in connection with analytics and advertising services

  • Meta in connection with advertising and measurement services

  • email and marketing service providers

  • accounting, insurance and other professional advisers

  • fraud prevention and security providers

  • regulators, courts, law enforcement agencies or government authorities where required or authorised by law.

Dream Adventure Motorcycles does not sell or rent customer lists to third parties.

Third party providers may process personal information in accordance with their own terms, privacy policies and legal obligations.

10. Overseas Processing and Disclosure

Some of the technology and service providers we use operate internationally.

As a result, personal information may be stored, processed, accessed or transferred outside Australia in connection with services including:

  • Shopify and ecommerce infrastructure

  • cloud hosting

  • payments

  • website analytics

  • advertising

  • marketing

  • security

  • order fulfilment.

This may include processing in countries where Shopify, Google, Meta and our other technology providers or their service providers operate.

The locations in which these providers process information may change as their infrastructure and service arrangements change.

Where appropriate, we consider the privacy and security practices of the third party services we use.

11. Security and Data Incidents

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Measures may include:

  • secure ecommerce and payment platforms

  • password and account security controls

  • restricting access to business systems and customer information

  • security functionality provided by our technology providers

  • appropriate internal handling and record keeping procedures.

No method of internet transmission or electronic storage is completely secure and we cannot guarantee absolute security.

If we become aware of a suspected data or security incident involving personal information, we will assess the incident and take appropriate steps to contain, investigate and respond to it.

Where notification or other action is required by applicable law, we will take the steps required in the circumstances.

12. Retention of Personal Information

We retain personal information for as long as reasonably required for the purposes for which it was collected and for legitimate business or legal purposes.

This may include retaining information to:

  • process and manage orders

  • maintain workshop and motorcycle service histories

  • administer warranties

  • provide customer support

  • manage returns and refunds

  • maintain accounting and taxation records

  • resolve disputes

  • prevent fraud

  • comply with legal or regulatory requirements.

Where information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

13. Accessing or Correcting Your Information

You may contact us if you would like to:

  • ask what personal information we hold about you

  • request access to personal information

  • ask us to correct inaccurate or outdated information

  • update your contact details

  • update your communication preferences.

We may need to verify your identity before providing access to or changing certain information.

Where customer account functionality is available, you may also be able to review or update some information directly through your account.

Whether we are legally required to provide a particular request will depend on the circumstances and the laws applicable to Dream Adventure Motorcycles, but we will consider reasonable privacy requests in good faith.

14. Privacy Enquiries and Complaints

If you have a question or concern about how we collect, use, disclose or protect personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will consider privacy enquiries and complaints in good faith and aim to respond within a reasonable period.

Depending on the circumstances and the laws that apply, you may also have the right to raise your concern with an appropriate Australian regulator.

15. Third Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices, security or content of third party websites or services.

We recommend reviewing the privacy policy of any third party before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our:

  • website

  • ecommerce platform

  • products and services

  • suppliers

  • service providers

  • tracking and marketing technologies

  • business practices

  • legal obligations.

The current version will be published on our website and the Effective Date at the top of the Policy will be updated where appropriate.

17. Contact Us

For privacy questions, requests or concerns, please contact:

Dream Adventure Motorcycles Pty Ltd

Address: Unit 6/9 Hayden Court, Myaree WA 6154
Phone: 0410 684 832
Email: dreamadventuremoto@gmail.com
Website: dreamadvmoto.com.au

Your bike. Your ride. Our expertise.

From scheduled servicing and preventative maintenance to fault finding, repairs, upgrades and specialist BMW Motorrad work, talk to the Dream Adventure Motorcycles team about what your bike needs.
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